To ensure client safety, service quality, and fairness, the following policies apply to all clients.

Booking & Deposits

All clients must book online.
A 50% booking fee (deposit) is required to secure your appointment.
Deposits must be paid within 24 hours of booking or the appointment will be cancelled.
Deposits are non-refundable.
No appointment is confirmed until the deposit has been received.

Arrival Time

Consultations & Hair History

All consultation forms must be completed prior to your appointment.
A full and accurate hair history must be disclosed, including previous colouring, chemical services, home treatments, and services performed at other salons.
Services will not be performed on hair altered or treated between appointments without prior consultation.
Services will not be performed if consultation forms are incomplete or inaccurate.
No responsibility can be taken if full hair history is not disclosed before services commence.

Salon Environment & Conduct

No children are permitted in the salon.
Bullying, harassment, abusive language, or aggressive behaviour will not be tolerated.
The salon reserves the right to refuse or discontinue service if this occurs.
Cameras operate on the premises.

Refunds

Business Responsibility