Taes Hair Haven

Online Booking Terms & Conditions

By booking an appointment online with Taes Hair Haven, you agree to the following terms and conditions:

1. Deposits

• A 25% non-refundable deposit is required to secure all online bookings.

• Your appointment is not confirmed until the deposit has been received.

• Deposits are deducted from the total service cost on the day of your appointment.

2. Cancellations & Rescheduling

• A minimum of 48 hours notice is required to reschedule your appointment.

• Deposits may be transferred to a new booking if 48 hours notice is provided.

• Cancellations or reschedules made within 48 hours of your appointment will result in loss of deposit.

3. No Shows

• Failure to attend your appointment without notice will result in loss of deposit.

• Future bookings may require full payment upfront.

4. Late Arrivals

• Please arrive on time for your appointment.

• Arriving more than 15 minutes late may result in your service being modified or cancelled.

• Late arrivals may still be charged the full service amount.

5. Service Adjustments

• All online booking times are estimates.

• Additional charges may apply for extra product usage, long/thick hair, or major colour corrections.

• If unsure which service to book, please contact Taes Hair Haven before securing your appointment.

6. Colour Services

• Please inform us of any previous box dye, chemical treatments, or allergies when booking.

7. Children & Guests

• To maintain a relaxing salon environment, we ask that you attend your appointment alone unless prior arrangements have been made.

8. Refund Policy

• We do not offer refunds for change of mind.

• If you are unhappy with your service, please contact us within 7 days so we can arrange a suitable adjustment.

I appreciate your understanding and look forward to welcoming you to Taes Hair Haven 🤍