Online Booking Terms & Conditions

• By booking an appointment with Zen Hair Nu Direction, you agree to these Terms & Conditions.

• A 25% booking fee is required for all online bookings. This booking fee will be applied towards the cost of your appointment.

• Booking fees are non-refundable for cancellations, reschedules or appointment changes made at 48 hours or less before the scheduled appointment time.

• Appointment requests submitted online are not confirmed until approved by the salon.

• Service pricing displayed online is a guide only. Final pricing may vary depending on hair length, thickness, condition, previous chemical history, product usage, time required and the services performed.

• Hair services are not an exact science. Results may vary between individuals and some desired outcomes may require multiple appointments to achieve safely while maintaining hair integrity.

• Clients are responsible for providing accurate and complete information regarding previous colour history, chemical services, allergies, medications and medical conditions that may affect the service outcome.

• Zen Hair Nu Direction reserves the right to modify, refuse or discontinue a service where proceeding may compromise the health of the hair, scalp, client or stylist.

• If you have concerns regarding your service, please contact the salon within 7 days so we can assess and, where appropriate, provide an adjustment appointment.

• By proceeding with your booking, you acknowledge that you have read, understood and agree to these Terms & Conditions.

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